Refund/Exchange Policy
GiftRocker LLC sells gift and prepaid certificates on behalf of participating shopkeepers. Certificates that have been redeemed will not be refunded. GiftRocker provides no warranty for a shopkeeper’s goods and services. Please treat items purchased on the GiftRocker site as cash. The risk of loss or theft of items sold is passed to the purchaser.
Certificate Cancellation Policy
Certificate delivery is immediate once your credit card is charged. GiftRocker will cancel and refund any unredeemed certificate if notified within 24 hours of purchase. Please submit any cancellation request via our customer contact form. Please include the following information from your purchase in the form: first name, last name, transaction number/authorization code supplied in your receipt and phone number so that we may contact you if we have questions in regard to your order.
After 24 hours of your order, every effort will be made to accommodate the cancellation of your certificate and refund of your order, providing the certificate has not been redeemed.